MatchPoint NYC

MatchPoint offers private tennis and swimming lessons with some quality coaches named such as Sergie (CrossFit coach), Alexandra (class instructor), and Cesar (swim coach, though his conduct was criticized). Coaches Alexandra and Val received positive remarks for professionalism and motivation. Programs include kids’ fitness and swimming classes.

Junior programming is available, including kids’ swimming and fitness classes. However, there are serious concerns about enforcement of gender-segregated changing room rules, causing discomfort and privacy issues for girls.

Court and pool lane booking is competitive, with only 2-3 of 8 pool lanes usually available due to frequent private classes. Early opening hours are unreliable, with the gym sometimes opening late and causing schedule disruptions. Membership cancellation is very difficult, with contracts being rigid, high fees, and poor communication.

The atmosphere is damaged by rude and inattentive front-desk staff, unhelpful administration, and generally poor customer service. Some reviews describe staff as disrespectful or racist, with little willingness to assist. Members report feeling ignored and undervalued, detracting from the community experience.

Locker rooms and showers suffer maintenance issues including cockroach sightings, lack of water fountains, intermittent sauna availability, and poorly stocked or missing shower supplies. Renovations have caused extended outages of showers and pool amenities with poor communication. The pool water quality is inconsistent, and some complain of cold water and ventilation.

Memberships are expensive relative to offerings, with many unhappy about hidden or recurring fees such as maintenance charges and non-refundable cancellation fees. Members often feel the high cost does not reflect quality or service, pointing out overpriced sauna access with frequent outages and poor facility conditions.